Frequently Asked Questions
What are the delivery times?
We know you can’t wait to wear your new jewels. So we guarantee that you will receive your jewel(s) within 1-2 business days. If you’re ordering from abroad, you have to wait a little bit longer. Depending on the country where you ordered, usually you will receive your jewels within 7 days.
Do you deliver to all countries?
YES! We are happy to say: We ship our glam all over the world!
Can my order be delivered to another country?
Yes, you can surprise someone in all countries with our products. Additional shipping charges may apply depending on the country.
Can I return a product if I'm not happy with it?
We want you to be happy! If the product didn’t make you happy, you have the right to return your item(s) within 14 days of the ship date. We do not offer free return shipping.
What are the shipping costs?
Specially for Europe:
- Free Shipping for orders above 20 euros
- Just a small charge of 4.95 euros for orders under 20 euros
Worldwide: Benefit from a straightforward flat rate of 6.95 euros
Where are you located?
We are located in Rotterdam, the Netherlands.
What payments methods do you accept?
- Klarna
- Paypal
- Ideal
What are the return conditions?
We want to put a smile on your face. If our products fail to let you smile, we are delighted to provide you with a convenient and trouble-free return solution within a period of 14 days from the date of receiving your purchase. However, kindly note that due to hygienic considerations, we are unable to accept returns for earrings if the seal has been broken. If the seal is not broken or damaged, you are more than welcome to proceed with the return process. It is important to emphasize that once the seal is broken or damaged, regrettably, we cannot accept the return.
Do I have to pay return costs myself?
The return costs are for your own account, out of respect for the environment. Just make sure your return shipment is properly addressed and has the right amount of postage. Keep in mind that we can't accept return shipments that are insufficiently or unstamped, no matter the reason for the return.
How do I return my package?
If the products are being returned, please fill out the return form. Click here to download the return form. Fill out the return form completely and place it in the box with the product. Send the package to the address specified on the return form. The items should be returned in their original condition and undamaged. If the seal is broken, the right of withdrawal will be void. Send the order with a tracking number and keep the tracking code safe until you receive our confirmation of receipt.
What can I do if I am unable to print my return form?
No worries! Simply write your name, order number, item name, reason for return, and your email address on a blank piece of paper. Place it inside the box along with the product you wish to return.
Can I exchange my purchase?
Unfortunately, it is not possible to exchange your purchase.
How long does it take before my payment is refunded?
After we have received the return in good order, we will refund the amount to your account within 7 days.
Is it possible to try on the earrings?
Absolutely! It's highly recommended to try them on to see if they suit you. You can try on 1 earring. Please note that the other earring is sealed, and if the seal is broken, we cannot accept returns for it.
I haven't received any confirmation of my order. Has my order been processed correctly?
Sometimes, the confirmation email may end up in the spam or junk folder, or there may have been an error in the email address provided. Rest assured, we have received your order. If you have any doubts, you can always log in and check your order status.
Do I have to stay at home for my package?
No need to wait around! Our packages are designed to fit through the mailbox, so you don't have to worry about being home to receive them.
Can I send my order as a gift?
Of course! Our products are always wrapped as a gift, because we believe that unpacking your order should feel like a little party.